Ben M. is an accomplished professional with extensive expertise in loyalty strategy, customer experience, and health and wellness consulting. Currently serving as the Director of Loyalty Strategy & Rewards at 84.51˚ since July 2016, Ben M. leads initiatives to enhance Kroger's 50 million household loyalty program, focusing on increasing participation and impact through a variety of marketing and digital strategies. Prior experience includes roles as the Loyalty Benefits Lead, Customer Experience Strategy, and Retail Strategy & Innovation Consultant at 84.51˚, as well as positions at dunnhumby and The Nielsen Company, where Ben M. honed skills in brand strategy and client consulting. Ben M. holds an MBA in Marketing from Xavier University and a BA in Economics & Management and Mathematics from DePauw University.
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