Jim Taylor has extensive experience in technical support and management, currently serving as Service Desk Manager at 84.51˚ since February 2019, after progressing through roles of Service Desk Lead and Senior Service Desk Technician. Previously, Jim held positions as a Support Analyst at CBTS and as an Apple Desktop Engineer at Encore Technologies. Jim’s career began at NYNEX Business Center as a Marketing Support Assistant, later advancing through various roles at Sarcom, culminating in expertise in on-site troubleshooting for both Macintosh and Windows systems. Jim's foundational experience includes significant contributions to Apple, where leadership was demonstrated as Manager, Lead Genius, and Genius, focusing on customer service and technical support. Jim holds a degree from the University of Cincinnati.
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