Bryan Telfer is an accomplished IT Admin and Austin Site Lead at AffiniPay since August 2017, managing over 600 global employees and leading automation initiatives for new hire integration while excelling in helpdesk ticket resolutions. Previous experience includes roles as Associate Product Owner and Customer Support Team Lead, achieving over 8,000 resolved support tickets and maintaining a 95% customer service level. Before AffiniPay, Bryan held positions at BedWatch as an Application Support Specialist and Implementation Support Engineer, as well as Assistant Director of Environmental Services at HHS. Bryan's career began in the US Navy as an Intelligence Analyst, focusing on classified briefings and reconnaissance missions. Education includes studies at General Assembly.
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