Michelle Brooks

Michelle Brooks has a diverse work experience spanning several companies and roles. Michelle currently works at 8Squad as a Senior Salesforce Business Analyst since May 2023. Prior to that, they were a Senior Business Analyst at WorkSafe Victoria from July 2019 to May 2023.

Michelle also worked at Optus as a Business Analyst from January 2017 to June 2019. Michelle'sresponsibilities there included reviewing design documents, conducting user acceptance testing, and managing defects. Michelle also worked as a Consulting Business Analyst/Business Test Lead at Wipro from December 2014 to December 2016, where they were involved in various projects related to the NBN system.

Before that, Michelle worked at Coles as a Development Workstream Lead (Business Analyst) for a brief period in 2014. Michelle was responsible for system implementation and testing. Michelle also held various positions at Optus from 2000 to 2014, including Business Analyst, Business Process Specialist, and Customer Service for small business customers. Michelle'sresponsibilities included stakeholder engagement, process mapping, and customer service.

Overall, Michelle has extensive experience as a business analyst with a focus on stakeholder engagement, testing, and process improvement.

Michelle Brooks attended Victoria University from 1994 to 1999. In 1994, they completed an Advance Certificate in Laboratory Technology. Michelle then went on to pursue a Bachelor of Applied Science (BSc.) - Honours in Microbiology and Molecular Biology, which they completed in 1999.