Sonal B. is a seasoned IT professional with over a decade of experience specializing in Workforce Management, Service Cloud, and Data Cloud. They are currently a Technical Architect at 8Squad and have previously held the same title at Salesforce. Sonal has expertise in implementing JIRA and Agile processes, overseeing System Integration Testing (SIT), User Acceptance Testing (UAT), and project go-lives. They earned a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Lingaya's University from 2009 to 2013.
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