Tom Kitt is a Salesforce Solution Architect with over five years of experience in delivering end-to-end projects, specializing in Service Cloud and AI-driven automation. Currently at 8Squad, Tom leads the architecture of projects transforming contact centers into cloud-based omnichannel customer experiences, consistently receiving high client satisfaction ratings. Previously, they held roles at G Adventures, Intrepid Travel, and Pracedo, excelling in sales and consultancy while implementing innovative solutions that enhanced customer experiences. Tom earned a Master of Science in Human Performance and a Bachelor of Science in Sports and Exercise from the University of Portsmouth.
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