Eric Ruby is a seasoned professional with extensive experience in engineering support and customer service across various industries. Currently serving as a Global Application Engineer at 8x8 since March 2017, Ruby specializes in troubleshooting complex issues within the hosted communications platform, ensuring optimal performance and customer satisfaction. Previous roles include Senior Enterprise Engineering Support Specialist at LiveVox and Enterprise Client Support Specialist at Google, where Ruby handled high-end customer service for VIP accounts, including celebrities. Additionally, Ruby has held managerial and sales support positions at Lycamobile and Stryker, demonstrating a strong ability to lead teams and provide exceptional technical assistance. Eric Ruby holds degrees in Fire Science from West Valley College and Emergency Care Attendant from WestMed College.
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