Eric Williams

Eric Williams is an experienced professional with a diverse background in customer success and service management. Currently serving as a Renewals Specialist at 8x8 since August 2018, Eric focuses on enhancing customer experiences through cloud solutions. Prior to this role, Eric guided students through the enrollment process at the Academy of Art University as part of the Global Customer Success & Services team. With extensive experience at AT&T spanning nearly two decades, Eric held various positions, including Universal Service Manager and Customer Success Manager, where responsibilities included managing customer relationships and resolving complex escalations. Eric began a career in customer service at VISA as a Credit Value Verification Analyst. Eric holds a Bachelor of Arts in Communications from Notre Dame de Namur University and further education from Iona University.