Josh Dillard is a seasoned technical support professional with extensive experience in various roles since 2003. Currently serving as a Tier 2 Tech Lead and Sr Technical Support Engineer II at 8x8, Josh provides high-level technical assistance, manages escalated cases, and collaborates with partners in troubleshooting and device implementation. Previous experience includes significant positions at companies such as Page Perfect, Prexion Inc., and OOMA OFFICE Business Phone Service, where Josh excelled in resolving complex technical issues, managing support teams, and enhancing customer satisfaction. A solid foundation in hardware and software troubleshooting is supported by diverse roles, including freelance IT support and systems engineering. Josh holds a G.E.D. and has a consistent track record of delivering exceptional technical support across various industries.
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