Luis Jimenez is an experienced Enterprise Support Manager at 8x8, leading a team of 15 support professionals to deliver 24/7 technical assistance to enterprise clients. With a focus on managing escalated incidents, Luis achieves a 96% client satisfaction rating. Prior roles include Team Lead and Senior Enterprise Support at 8x8, where responsibilities involved resolving high-priority technical issues and collaborating with cross-functional teams. Luis has also held positions such as Tier 3 Engineer/NOC Supervisor at Impact Telecom, where responsibilities included maintaining SIP, PSTN, and data networks, and served as a NOC Engineer/Team Lead at TNCI, overseeing network monitoring and resolution. Earlier experience includes roles at Comcast Silicon Valley Innovation Center and NEXTEL, highlighting a strong background in network operations and technical support.
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