Mark D.

Mark D. has over a decade of experience in technical support and management roles at 8x8, where responsibilities have included advanced troubleshooting for hosted communication systems, case management, and customer relationship management. As a Tier 3 Technical Support Manager, Mark D. specializes in resolving complex technical issues through the use of APIs, SQL queries, and application logs. Previous positions at 8x8 involved mentoring support teams and handling escalated technical issues, leveraging strong communication skills to maintain customer satisfaction. Mark D. also has experience in customer service and support-related roles, beginning with positions at the City of San Jose and Cisco Systems. Mark D. holds a Bachelor of Science in Business Administration with a focus on Management Information Systems from San José State University.