Matt Cunningham is a seasoned professional with extensive experience in contact center systems and services, primarily within the technology and telecommunications sectors. Currently serving as a Solution Delivery Consultant at 8x8 since March 2021, Cunningham specializes in AI voice and chat bots, integrations, and contact center services. Prior roles include Global Service Owner for Contact Center and Unified Communications at Refinitiv and Global Service Owner for Thomson Reuters Contact Centre systems, showcasing a strong background in managing outsourced service providers and developing global contact center infrastructure. With a solid foundation in IT and customer support, beginning with a Management Trainee position at British Gas, Cunningham holds a BSc (Hons) in Computer Science from The University of Manchester.
This person is not in any teams
This person is not in any offices