Rick C. is a seasoned technology professional specializing in digital transformation, strategic planning, and incident management. Currently serving as the Director of Digital Transformation for Global Customer Care at 8x8, Rick leads initiatives aimed at enhancing customer experiences and operational efficiencies. Rick's previous experience includes pivotal roles at Palo Alto Networks, where they spearheaded corporate strategy initiatives, and RingCentral, where they successfully optimized incident management processes and drove significant revenue growth. With a strong foundation in collaborative leadership and a proven track record of transforming organizations, Rick is dedicated to leveraging technology to achieve business success.
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