Simon Shelly currently serves as the Head of Public Sector Deployment & Service Transition at 8x8, overseeing customer escalation management, service delivery management, and team mentoring since June 2018. Previously, Simon held the position of Principal Service Delivery Manager at Freedom Communications, focusing on IT service performance and SLA management from July 2015 to June 2018. Prior roles include Service Delivery Manager at Rackspace Hosting, where Simon established customer relations, and a Service Delivery Manager for Fujitsu in the Shell Programme, responsible for technical strategies across 19 countries. Simon's early career spanned various roles at Siemens, including Product Service Specialist and Customer Service Field Engineer, contributing to significant operational performance improvements in the retail and finance sectors.
This person is not in the org chart
This person is not in any teams
This person is not in any offices