Melissa Phillips is a Program Manager at 92nd Street Y and has over ten years of experience in financial services management, project management, and operational excellence. They have a strong background in generating revenue across diverse industries, including fintech, real estate, startups, and non-profits. With expertise in process improvement and customer retention, Melissa has held various roles such as Operations Consultant, Mortgage Loan Processor, and Private Client Operations Associate at notable organizations like JP Morgan Chase Bank and KeyBank. Currently, they are pursuing a Bachelor of Arts in Fine Art and Design at Ohio University while also working towards an MBA in Business Development at Cleveland State University.
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