Heather Smart

Heather Smart has diverse work experience in the field of human resources and talent development. Heather is currently the Head of Talent Operations at 9n, where they provide HR and operational support during growth phases and fundraising activities. Heather is responsible for conducting detailed evaluations of compensation structures and formulating internal recruitment strategies aligned with corporate objectives.

In addition, Heather has volunteered as the Director of Human Resources, People and Culture at The DG Sentinel, an organization that uplifts marginalized voices worldwide. Heather has also held the position of Chief People Officer and Head of People Operations at Three Points Business Advisers, where they focused on promoting an inclusive work environment and ensuring legal compliance for employees transitioning internationally.

Prior to their current roles, Heather worked at Smart Start Business Solutions as the Vice President of Human Resource Programs. In this position, they managed organizational restructuring, process improvements, and cultural shifts. Heather also led the HR department, overseeing recruitment, employee relations, compensation and benefits, training, and compliance.

Before that, Heather was a Senior Human Resources and OD Consultant at Smart Start Business Solutions, where they played a key role in driving change management efforts. Heather began their career as a Talent Development Manager at Huapala Consulting.

Overall, Heather Smart's work experience demonstrates their expertise in HR leadership, talent management, and strategic planning across various industries and organizations.

Heather Smart, MHROD, CPTM, CIPD 7, has a strong educational background in business and human resources. Heather holds a Master of Business Administration (MBA) degree in Business and Finance from the University of the People. Additionally, they obtained a Master's degree in Organizational Development and Human Resources from the University of San Francisco. Heather also holds a Bachelor's degree in Psychology from California State University, Long Beach, as well as an AA in Liberal Arts from Cypress College. Heather has completed coursework toward a BSc at the University of Cambridge. In terms of certifications, Heather is a Certified Professional in Training Management (CPTM) from Training Industry, Inc. Heather has also obtained a Next Level Leadership certificate from California State University, Fullerton. Furthermore, they possess certificates in Coaching, Creating Leadership Development Programs, and Project Management for Learning Professionals from the Association for Talent Development (ATD).