Mission Statement
The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking. 

From our beginning in 1950 to where we are today, serving over 62,000 people in five Michigan counties, American 1 Credit Union has been committed to providing excellent, low-cost everyday banking for our members.

For more information on who we are, please visit - https://www.american1cu.org/about-us/who-we-are


All loans are subject to approval.
American 1 Disclosures - http://a1cu.us/Disclosures
American 1 Privacy Policy - http://a1cu.us/Privacy-Policy
This credit union is federally insured by the National Credit Union Administration.
Equal Housing Opportunity.

Banking

Credit

American 1 Credit Union

American 1 Credit Union's headquarters in Jackson, MI, United States

This department focuses on managing and delivering digital content and multimedia solutions.

Digital Services

The Operations Management team at American 1 Credit Union is responsible for optimizing and overseeing the day-to-day operations of branches and service areas. This team ensures that all processes align with the credit union's mission of promoting financial wellness while maintaining high standards of efficiency and compliance. They facilitate training, manage branch performance, oversee internal audits, and coordinate technology enhancements to improve member experiences.

Operations Management

The Customer Service and Support team at American 1 Credit Union is dedicated to delivering exceptional service to members by addressing inquiries, facilitating loan processes, and providing specialized assistance with accounts and payments. Comprised of various roles, including Loan Officers and Account Specialists, this team ensures that members receive personalized support, enhancing their overall banking experience and promoting financial wellness in the community.

Customer Service and Support

This department focuses on building and maintaining relationships with community partners to enhance collaboration and support initiatives.

Community Engagement

The Leadership Team at American 1 Credit Union is responsible for guiding the strategic direction and operational excellence of the organization. Comprising key executives such as the Vice President of Risk and IT, Vice President of Marketing and Community Partnerships, and the Executive Vice President, this team focuses on enhancing member services, fostering community engagement, and ensuring the credit union's commitment to financial wellness aligns with its mission. Through collaborative efforts, they work to streamline processes, mitigate risks, and champion innovative marketing initiatives to better serve their members and communities.

Leadership Team

This department manages and oversees the daily activities of the contact center to ensure efficient customer service delivery.

People (2)

Jobs (0)

Other teams

Operations Management

Customer Service and Support

Community Engagement

Leadership Team

Contact Center Operations