Anastasia Tkachenko

Anastasia Tkachenko has over seven years of experience in customer relations and project management. In 2018, they worked as a Support Operations Manager Assistant at A2 Hosting, where they built new processes and workflows to help the company scale, suggested areas for improvement in internal processes, created and executed project work plans, and identified support needs and built tools to improve the speed and quality of support. Also in 2018, they worked as a Project Manager at Cookie Dev, where they were responsible for analyzing business requirements, negotiating scope, and defining functional requirements, as well as planning, overseeing, and leading projects from ideation through to completion. From 2013 to 2018, they worked at Ecommerce, LLC as a Technical Support Lead and Technical Support Agent in the Customer Relations department. In these roles, they coordinated and managed the day to day activities of the Technical Support Team, provided direct supervision of the technical support staff, acted as a mentor and provided oversight, coaching, and training, monitored team performance and reported on metrics, acted as an escalation point for Hosting Support operational issues and customer complaints, and provided support for both internal and external customers.

Anastasia Tkachenko graduated from Zaporizhzhya National Technical University in 2012 with a Specialist degree in International Economic Relations.