Joel Drane is the Global Head of Customer Advocacy at hosting.com, where they focus on transforming client interactions into growth drivers. With a career dedicated to customer-centric strategies, Joel has previously held roles as a Quality Assurance Manager at Netflix and Audio Consultation Specialist at Bose Corporation. They have a Bachelor of Creative Industries, with a specialization in Music and Sound & Film, from Queensland University of Technology. Additionally, Joel has experience as a freelance composer and arranger, as well as working as a Customer Service Representative at Webcentral.
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