Luis Rivera is an experienced customer support and technical support professional with a strong background in effectively assisting clients across various platforms. Currently serving as a Customer Hero at Upmind since February 2025, Luis has held multiple roles in customer support, including Senior Support Representative and Support Supervisor at Sparked Host LLC, where responsibilities included guiding customers and evaluating software compatibility. Additionally, Luis has been a Technical Support Specialist at Stablepoint, hosting.com, and Verpex Hosting since February 2022, providing technical assistance and solutions through live chat, emails, and support tickets. Luis holds a degree from Universidad César Vallejo, completed in 2023.
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