Ivanka K. is a seasoned ITSM Specialist and Service Delivery Manager with extensive experience in delivering service management to federal government agencies within Australia using the ITIL framework. Currently serving as a Service Delivery Manager at a23, Ivanka focuses on customer delivery management, process governance, and service transition practices. Previous roles include Test Manager at Filosoph-e, Business Analyst at Thales Australia, and various testing and leadership positions at Optus, where they have driven improvements in governance and service delivery. With a commitment to people leadership, Ivanka emphasizes mentoring and coaching in career development.
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