Jonathan Lopes is a Senior Functional Analyst with extensive experience in process mapping, requirements gathering, and translating business needs into efficient solutions. They focus on continuous improvement and customer experience, employing methodologies like BPMN and tools such as Visio and Bizagi. Jonathan has contributed to numerous high-complexity projects, including the implementation of CRM solutions and voice automation in various large companies. They were responsible for the AI behind Brazil's first Open Question Grammar and are passionate about transforming processes into intelligent solutions. Currently, they manage complex projects while continuing their education in Management Information Systems.
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