Thiago Baldini

Thiago Baldini is an experienced professional in the field of technology and business solutions, currently serving as Coordenador de unidade de negócios at A5 Solutions since September 2023. With a strong background that includes over eight years at Telesul as a Nice Specialist, Thiago has expertise in consulting and supporting Call Center management solutions, specifically NICE Systems products. Previous roles include Tier II System Engineer at NICE Systems, where Thiago led projects for major clients like Itau Bank and Santander Bank, and Senior Consultant at NTT DATA BRASIL, focusing on NICE IEX Workforce Management and CRM solutions. Thiago's early career involved IT management and support roles, underpinned by a Bachelor of Technology in Computer Systems Networking from Instituto Brasileiro de Tecnologia Avançada IBTA and a Bachelor's degree in System Information from Universidade Presbiteriana Mackenzie.