Bryan Gnieski

Bryan Gnieski currently serves as a Senior Customer Service Representative at AAA Northeast, where responsibilities include mentoring peers, training on the Calabrio phone monitoring system, and acting as the department champion for Microsoft Suite. Licensed and trained across several insurance companies in Massachusetts, Rhode Island, and Connecticut, Bryan has a strong background in customer service. Previous experience includes roles as an Insurance Agent and CSR II at MetLife, where Bryan excelled in metrics related to customer experience and sales, and participated in various pilot programs for process improvement. Bryan holds an Associate of Arts degree in General Studies from the Community College of Rhode Island and has completed transfer credits in Business Administration and Management from Quinsigamond Community College and Franklin Pierce University.