Cecelia James, MBA, CCXP, is a seasoned professional with extensive experience in voice of customer (VOC) and metrics within the AARP organization, having held various leadership positions since October 2010, including VP, Experience VOC & Metrics, Director of VOC, and Senior Segmentation Manager. Prior to AARP, Cecelia served as Senior Marketing Research Manager and Brand Research Manager at USA TODAY from February 2004 to May 2011. Academically, Cecelia holds a Bachelor of Arts in Communication, Journalism, and Related Programs from American University and a Master of Business Administration from The George Washington University School of Business.
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