Jolanda Bailey, FLMI, ACS, is an experienced business analyst and advisor with a diverse background in consumer care technology and business system analysis. Currently serving as a Consumer Care Technology Advisor at AARP, Jolanda has previously held senior analyst roles at Enterprise Solutions Inc. and Abacus Technical Services, focusing on improving customer service processes and workforce management applications. A history of managing complex projects at Metasys Technologies and leading consulting efforts at Avanade and Northern Trust Corporation showcases strong analytical skills and the ability to liaise effectively with stakeholders. Jolanda's educational background includes a Bachelor of Arts in Business Administration from DePaul University and ongoing studies in Business Analysis.
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