Keisha Willis

Keisha Willis currently serves as the Head of Consumer Care Quality Intelligence at AARP, overseeing the AI/QI program to enhance customer experience within the organization’s Consumer Care Contact Centers since September 2022. Prior to this role, Keisha was an Account Manager at Sitel Group from 2021 to 2022, supervising a team of nine managers and supporting over 250 agents while managing operational reports and training logs. From 2011 to 2021, Keisha held the position of Senior Team Lead at SYKES, where responsibilities included supervising a team and ensuring performance adherence. Keisha's early career included roles at Alpine Access as a Customer Service Representative, Trainer, and Team Captain, and as a Software Trainer at QuickCare, where comprehensive software training was delivered for long-term care systems.