Farhan Javed is a Senior Manager of Quality Assurance & Trainings at Abacus Consulting, where they focus on enhancing customer experience and operational efficiency. With a background in project management and quality assurance, Farhan previously held various positions at Telenor, including Assistant Manager for Self Service Channel Management and Channel Experience, and at Mobilink as a Quality Specialist. They possess a strong foundation in developing training programs and ensuring service quality within contact centers. Farhan's extensive experience in customer insights and processes has contributed to their expertise in driving improvements across different projects.
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