Hai Pham

Hai Pham has several years of experience in the IT support field. They started their career as an IT Support Specialist at Nissan Motor Corporation in 2014, where they managed and resolved tickets using Remedy and Service Now. They provided technical assistance to end-users within a Windows 7 environment and performed IMAC services based on business needs.

In 2015, Hai Pham joined Omnitracs as a Senior IT Support Technician. They operated within service level agreements, providing customer service for a walk-up center with a user base of 3000 and growing. They were the primary support for executive staff, ensuring their productivity was maintained. Hai Pham also provided desk-side and remote technical assistance to end-users.

Most recently, Hai Pham worked at Abacus Group, starting in 2021. They first served as a Senior Remote Client Support Technician before transitioning to the role of Client Support Engineer in 2022. The duration of their employment at Abacus Group is ongoing, with no specified end date.

Overall, Hai Pham has demonstrated a strong ability to provide technical support, resolve issues, and meet service level agreements in various IT support roles throughout their career.

Hai Pham attended The University of Texas at Dallas but the specific start and end years are not provided. Furthermore, Hai Pham obtained a certification in A+. No information regarding the institution or the month and year of obtaining the certification is given.