Marcus Marcel A.

Marcus Marcel A. has a diverse work experience spanning over 17 years in the field of technology support and client services. Marcus Marcel is currently working at Abacus Group, where they hold the position of Manager of Client Support Engineering. Prior to this, they served as a Disaster Recovery Engineer and a Client Support Engineer at the same company. Marcus started their journey at Abacus Group as a Sr. Client Technical Services Technician.

Before joining Abacus Group, Marcus worked at Munger, Tolles & Olson LLP as a Sr. Technology Support Analyst and Trial Support Specialist. Marcus Marcel also gained valuable experience as a Technology Support Analyst II at Kirkland & Ellis LLP and as a Technical Analyst at Paul Hastings.

Marcus began their career at Morrison & Foerster LLP as a Support Center Analyst III and at the University of California, Berkeley, where they worked as a Helpdesk Technician. Overall, Marcus Marcel A. has built a strong foundation in technology support and client services throughout their career.

Marcus Marcel A. received their Bachelor of Science in Information Technology (BSIT) from the University of Phoenix, where they studied from 2016 to 2020. Prior to that, they obtained a High School Diploma in General Studies from De Anza High School, which they attended from 1998 to 2002.

In addition to their formal education, Marcus has also obtained several certifications. Marcus Marcel holds an IT Information Library v4 Foundations Certification (ITIL) from AXELOS Global Best Practice, which they acquired in March 2023. In August 2021, they earned the Zerto Certified Professional Cloud Service Provider certification from Zerto. Before that, in April 2021, they obtained the Zerto Certified Associate: Foundations 8.0 certification, also from Zerto.