Rafał Florek is a Manager at ABB and an ITIL® Expert with a wealth of experience in service management. They previously served as a Global IS Manager for Service Performance at ABB from 2016 to 2020, following various roles at Capgemini, including Service Level Manager and Team Manager between 2008 and 2009. Rafał began their career in IT as an IT Support Advisor at Capgemini Poland from 2006 to 2007. They hold a degree from Krakow University of Economics, where they studied from 2007 to 2009.
Location
Cracow, Poland
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