Selen Veral is an experienced Customer Support Specialist with a strong background in enhancing customer interactions and fostering effective communication across various industries. Currently employed at ABB since March 2018, Selen maintains customer records, responds to inquiries, and produces monthly reports, while actively improving product knowledge. Previously, Selen worked at Jeunesse Global, managing communications and resolutions for a high volume of inquiries, conducting training, and translating between Turkish and English. Prior experience includes leading a Customer Success team at DocPlanner, providing support and developing community engagement at Peak Games, and web content editing at NMQ Digital. Selen consistently demonstrates a commitment to excellent customer service and process improvement.
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