Thomas Ackermann has extensive experience in customer service and technical support within the engineering sector. Beginning at Muller Martini from May 1998 to April 2005, Thomas served as a Customer Service Specialist, providing technical support to global clients and focusing on troubleshooting and service for bookbinding systems. Subsequently, Thomas took on the role of Service Engineer, where responsibilities included wiring and monitoring in-house and at customer sites worldwide. Since November 2005, Thomas has been employed at ABB as a Service Engineer, specializing in IBS, troubleshooting, and service support.
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