Yannik Costa is an experienced IS Business Domain Lead specializing in Service Delivery Motion Service, with over a decade dedicated to customer service. They previously held roles at ABB, including Aftersales Support and Global Warranty Development Specialist, focusing on enhancing customer experience and optimizing support processes. Yannik is also a co-founder and production planner at Smartvideo GmbH. Their education includes advanced diplomas in business and technical fields, underscoring their commitment to professional development.
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