Heather Power

Heather Power possesses extensive experience in administrative and customer service roles across various industries. At the 52-3 District Court from May 2010 to November 2015, Heather Power significantly improved operational efficiency by 17% through effective management of court schedules and documentation, while enhancing interdepartmental communication. As the Business Operations and Cartier Manager at ABB OPTICAL GROUP since November 2015, Heather Power leads a team of 10, focusing on personalized customer service and collaboration with sales and marketing, which has driven account growth and customer satisfaction. Additionally, from March 2001 to October 2007, Heather Power served as a Customer Service Supervisor at Great Lakes Coating, where targeted process optimizations reduced resolution times by 30% and elevated customer satisfaction by 20%. Heather Power holds a Paralegal Degree and an Associate of Arts from Macomb Community College.