Cindy Phan is a highly experienced quality professional with over two decades of expertise in the medical diagnostics field, currently serving as a Principal Quality Professional in CAPA at Abbott since April 2020. Prior to this role, Cindy held various positions at Abbott, including Principal Quality Professional in Product Quality Assurance and Technical Services Manager, where responsibilities included leading complaint and CAPA investigations to ensure customer satisfaction and regulatory compliance. Earlier in the career, Cindy worked as a Senior Scientist focusing on CAPA investigations for hematology diagnostic systems, along with substantial experience in customer technical support and laboratory operations. Cindy holds a Bachelor of Science degree in Clinical Laboratory Science from the City University of New York-College of Staten Island.
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