Kiff Lai is a dynamic leader with over 10 years of experience in field service management, technical operations, and customer satisfaction. Currently serving as a Senior Global Service Professional at Abbott Laboratories since 2012, Kiff has led global initiatives to enhance service quality and reduce costs. Prior roles include a Service Engineer at Singulus Technologies and a Senior Customer Support Engineer at NICE Systems, where Kiff received multiple performance awards. Kiff holds a Diploma in Electronics and Computer Engineering from Ngee Ann Polytechnic, a B.S. in Computer Information Systems from Troy University, and an MBA in Operations Research from The University of Texas at Dallas.
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