Michael Kennelly is an accomplished professional in customer service and marketing with extensive experience across healthcare, insurance, and diagnostics sectors. They were most recently the Healthcare Services Director at Abbott, leading strategic initiatives in healthcare services and customer experience. Previously, they held several managerial roles at Abbott Diagnostics, including overseeing customer onboarding and supply chain operations, and they have a strong background in claims and customer service management from their tenure at Quinn Direct Insurance and Cochlear. Michael holds multiple marketing qualifications from the University of Westminster and is PRINCE2 Foundation certified, along with Green Belt training in process improvement.
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