Steven B. is a customer care professional with over 20 years of experience in customer service, customer relationship management, and overall customer experience. They have held various management positions across multiple companies, including roles as Customer Service Manager at Cordis and Global Customer Experience Leader at Allegion. Currently, Steven serves as a Technical Service Manager at Abbott, focusing on enhancing customer experiences and managing vendor relationships. Throughout their career, they have successfully led customer service transitions, process improvements, and IT/digitalization projects, significantly improving customer satisfaction and key performance indicators.
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