Steven Otero

Steven Otero is a seasoned professional with extensive experience in quality assurance and customer support services. At Abbott, Otero served as a Senior Quality Assurance Manager, developing and maintaining quality assurance standards and overseeing quality control processes. In previous roles at Abbott, Otero provided strategic consulting and led organizational initiatives for US Customer Service. Prior experience includes managing global customer support operations at Bracket for clinical trials and directing operations at AT&T's maintenance centers. Otero holds a Bachelor of Arts in Physical Education from California State University, Los Angeles, and a Master of Arts in Organizational Management from the University of Phoenix.