Nikitha M is a Sr. ServiceNow Analyst/Consultant with over 8 years of experience specializing in the design, implementation, and administration of various ServiceNow modules such as ITSM, SPM, CSM, and HRSD. They have worked for notable companies including AbbVie, Accenture, and Franklin Templeton, where Nikitha led multiple projects that significantly improved operational efficiency and customer satisfaction through automation and integrations. Nikitha holds a Master of Business Administration in Finance and Marketing from St. Joseph's Degree & PG College and is currently pursuing a Master's degree in Computer Science at Christian Brothers University.
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