Susan Schultz

Susan Schultz has extensive experience in patient services and customer operations within the healthcare industry. Currently serving as Associate Director of Tele-Experience for US Patient Services at AbbVie, Susan oversees the US Patient Support Services Team and the HUMIRA Complete Answers Facebook Page, managing over 300,000 patient calls annually. Previous roles include Assistant Vice President of Patient Empowerment at Cancer Treatment Centers of America, where accountability for sales and call center operations for a five-hospital enterprise was maintained, and Director of Patient Empowerment, focused on aggressive business growth. Early career positions include managerial roles at Perot Systems, Platinum Technologies, Baxter Healthcare, and VWR Scientific, where Susan demonstrated skills in customer service management, order processing, and team leadership. Susan holds a Bachelor of Science in Business Administration and Management from Marquette University.