Andy Baker is a Customer Success Leader currently serving as the Senior Director of Customer Experience at ABBYY, where they drive global programs to ensure timely and effective customer support. With a robust history at organizations like Citrix, Cloud Software Group, and Unisys, they have demonstrated expertise in optimizing customer success and technical support operations, achieving significant improvements in customer satisfaction and operational efficiency. Andy holds a Bachelor of Science in Computer Science from The University of Kent and has successfully led numerous high-profile projects across various industries, consistently focusing on innovation and strategic growth.
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