Casonia Smith-King

Casonia Smith-King has extensive work experience in business analysis and project management roles. Casonia started their career as a Technical Support Analyst at Escalate Retail, Inc. in 1996, where they defined and resolved application and database issues. Casonia later became the Hardware Technical Support Team Lead, eliminating case backlogs and providing training to staff. Casonia then took on the role of Manager of Technical Support, where they mentored staff and improved technical and customer service skills.

In 2009, Casonia joined TigerDirect.Com as a Systems Analyst, responsible for implementing and testing system software. Casonia also acted as a Business Analyst, gathering and analyzing business needs.

From 2013 to 2016, Casonia worked at Radial, formerly eBay Enterprise, as a Business Analyst. In this role, they led discovery sessions, gathered and documented client requirements, and communicated customization needs to development teams.

Since 2016, Casonia has been working at Ability Commerce as an Agile Business Analyst/Project Manager. Casonia'sresponsibilities include leading and creating deliverables for business analysis and functional design, facilitating requirements gathering meetings, and stocking the product backlog with user-centered specifications.

Overall, Casonia Smith-King has a strong background in business analysis, project management, and technical support roles with a focus on improving customer service and meeting client needs.

Casonia Smith-King obtained their B.A. degree in Management Information Systems from Florida International University, where they attended from 1984 to 1986. Prior to that, they pursued their A.A. degree in Business Data Processing at Miami Dade College from 1980 to 1984. In addition to their formal education, Casonia also gained certifications in Gmail Essential Training and Windows 10 Creators Update Essential Training from LinkedIn in May 2018.