Hélène Duneigre

Hélène Duneigre is a seasoned expert in Customer Experience (CX) strategy, currently working as an independent consultant since January 2016. Duneigre has experience as a consultant trainer for IFCAM and a trainer at the Institut de formation de la Profession de l'Assurance, where interactive training for insurance professionals is conducted. Duneigre also holds a senior consultant position at Different Factory, focusing on service design, and has contributed as a coach in various programs at Académie du Service. Previous roles include facilitation in innovation at Innocherche and consultancy at TOPS Consult. Duneigre's extensive background includes leadership positions at American Express, spanning from marketing vice president to senior marketing executive. With a Master’s degree from ESCP Business School and various certifications in coaching and management, Duneigre continues to leverage their diverse expertise to enhance customer experience across industries.