Luk Heldenbergh

Luk Heldenbergh is an experienced Service Level Manager with a career spanning over three decades in the technology and service sectors. Currently at Abiom since December 2013, key responsibilities include coordinating, standardizing, and enhancing service delivery to achieve high customer satisfaction and positive business outcomes. Previous roles include serving as Service Level Manager at Hessing and SAIT Zenitel, where responsibilities involved managing service catalogs, negotiating SLAs, and ensuring service quality and client satisfaction. Additional experience includes freelance consulting and training roles, as well as a background in software engineering and technical training at Alcatel-Lucent and ICT Automatisering. Luk Heldenbergh holds a degree in Informatica from Hogere Informatica Opleiding.