Andy Ross is an experienced customer support professional with a strong background in the technology and service sectors. Currently serving as a Customer Support Specialist at Ableton since October 2020, Andy provides high-quality assistance to music makers on a range of topics, while also managing customer feedback for the support team. Prior to this role, Andy was the Customer Service Team Lead at Babbel, where responsibilities included leading a team, creating KPIs, recruiting and training staff, and managing complex customer issues. Earlier experience at Santander UK involved providing tailored support to vulnerable customers and handling diverse banking inquiries. Andy holds a Bachelor of Science in Music Technology from the University of the West of Scotland.
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