Cookie Chan is a Workforce Management (WFM) expert with a passion for planning and operational efficiency. They have held various roles, including Coordinator of Planning & Monitoring at Vitens from 2014 to 2017, and currently serve as a Capacity Manager at ABN AMRO Bank N.V., overseeing corporate banking clients, customer care, and business clients. Their career began at Orange as a Call Center Agent, and they further developed their expertise at T-Mobile Nederland as a Forecaster, Planner, and Traffic Manager. Cookie is also pursuing NLP Practitioner training, exemplifying their commitment to personal and professional growth.
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