Abdalla H. is an experienced technical professional with a strong background in technical support, account management, and project management. Currently serving as a Mission Critical Technical Support Engineer at Okta, Abdalla specializes in identity and access management solutions, focusing on authentication issues, SSO, MFA, and API implementation. Previous roles include Technical Account Manager and Project Manager at OVHcloud, where Abdalla managed significant revenue streams and client relationships. At Fonteva, Abdalla led a global team in providing premier and enterprise support, while earlier experience at WellSky involved serving as both Lead Technical Customer Care Analyst and Customer Success Manager, emphasizing customer satisfaction and technical problem-solving. Abdalla holds a Bachelor of Science degree in Management Information Systems from George Mason University.
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