Allison Hewlett is a seasoned Customer Success Manager with extensive experience in enhancing customer engagement and retention across various industries. Currently serving as the Customer Success Manager for Mid-Market at Abnormal AI since August 2025, Allison previously held the role of Senior Customer Success Manager and Customer Success Manager at ActiveNav from November 2021 to August 2025. Prior experience includes an Associate Customer Success Manager position at Nexus, where the focus was on Accounts Payable and Payments Automation software for the Real Estate sector, and Client Services Director at Alexandria Pet Care, overseeing operational tasks for over 500 clients. Allison's skill set encompasses customer experience, onboarding, relationship building, and software as a service (SaaS) frameworks, utilizing tools such as HubSpot, SalesForce, and ChurnZero. Allison holds a Bachelor's degree from Virginia Intermont College.
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